FAQs

What is your exchange/return policy?

NO REFUNDS, EXCHANGES OR RETURNS

 *Items that arrive damaged or break within 2 weeks of receiving will be replaced. However, please keep in mind items are not guaranteed to be available. If the item that needs replacing is not in stock, we are happy to replace the item with something of equal or lesser value that is available

 Please keep in mind what you receive will not always have the exact same look as in the products photos. Majority of the time placement will vary from the sample shown. Each piece is unique in it’s very own way. We can not guarantee colors and placements of designs or glitter will be exact.

How long will it take for my order to ship?

Orders containing ready to ship items will be shipped 3 - 7 business days after payment processes. Orders with made to order products will be shipped within 7 - 14 days. Please allow an additional 3 - 7 business days (excluding weekends and holidays) around high volume order events such as new releases, sales and holidays. 

*If you’re order consists of both, ready to ship and made to order products, it falls into the made to order shipping time frame.

How long will it take for my order to begin transit?

Orders are dropped off every Tuesday and Friday. From there, it is no longer under our control. Please be patient!

Do you offer local pick-up?

Unfortunately, we no longer offer this option. However, if your order is being delivered locally (in San Diego, CA) you may use the code: SDFREESHIP at checkout to save on shipping. *orders outside of San Diego County using this code will be canceled 

 

Can I request for a style to be in a different color or request for a custom pair?

Unfortunately we no longer offer custom orders!

Wondering how to care for your acrylic cuties?

Remove when sleeping, showering, swimming or applying perfume or lotion to avoid metals tarnishing. Wipe clean with a microfiber towel or non abrasive cloth. If needed, rinse with warm water and a very small amount of mild soap, pat dry. If a cleaner is absolutely needed, please use an acrylic safe cleaner like NOVUS. Do not use alcohol or denatured solutions, as it may cause the acrylic to crack.